FAQ

How long does production take?

All products are made-to-order and require artwork preparation before production.
Production takes approximately 7–9 business days after artwork approval, excluding weekends and public holidays.

Please note that production does not begin from the date of enquiry or order placement.

The production timeline starts only after:

1. Order has been submitted through our website
2. Payment has been received
3. Artwork has been approved by the customer

For urgent orders, please contact us before placing your order.

When will I receive my artwork proof?

Artwork proofs are prepared based on our current production queue and will be sent after your order has been processed.

During peak periods, additional time may be required for artwork preparation.

To avoid delays, please ensure all required information is submitted accurately during checkout.

How many revisions are included?

Minor revisions to the artwork proof are included.

Examples of minor revisions include:

• Spelling corrections
• Font changes
• Layout adjustments within the selected design

Requests for significant redesigns, custom layouts, or repeated revisions may incur additional charges and affect the production timeline.

I need my item by a specific date. What should I do?

Please indicate your required date in the order notes and contact us before placing your order.

While we will do our best to accommodate urgent requests, completion dates cannot be guaranteed unless confirmed by our team.

Customers are advised to place their orders as early as possible to allow sufficient time for artwork preparation, revisions, production, and collection/delivery.

Why can't I place my order through WhatsApp?

To ensure accuracy and minimise errors, all orders must be submitted through our website.

Our website allows us to capture all required specifications, customisation details, and contact information in a structured manner.

WhatsApp may be used for enquiries, clarifications, and post-order communication, but confirmed orders must be placed through the website.

Can I make changes after submitting my order?

Changes requested after artwork approval or after production has commenced may not be possible.

Additional charges may apply for changes that require artwork revisions or remanufacturing.

Please review all order details carefully before confirming your artwork.

Returns, Exchanges & Cancellations

As all products are custom-made to order, we do not accept returns, exchanges, or refunds for change of mind, incorrect information submitted by the customer, or artwork approved by the customer.

If your order arrives damaged, defective, or incorrect due to our error, please contact us within 3 days of receiving your order. We will review the issue and advise on the appropriate resolution.

Orders cannot be cancelled once artwork preparation or production has commenced.

Delivery & Self-Collection

We offer both delivery and self-collection options.

Delivery charges and available collection locations will be displayed during checkout.

Please ensure that the shipping address and contact details provided are accurate. We will not be responsible for delays or additional charges arising from incorrect information provided by the customer.

Once an order has been collected or delivered, responsibility for the item transfers to the customer.

International Shipping

We ship to selected international destinations.

International shipping costs and delivery timelines vary depending on the destination and courier service.

Customers are responsible for any import duties, taxes, customs clearance fees, or other charges imposed by the destination country.

Please note that international transit times are beyond our control and may be subject to customs delays.

Printed Photos & Customer-Supplied Images

Customers are responsible for ensuring that all uploaded images are of sufficient quality and resolution for printing.

Images may appear different in print due to variations in screen displays, lighting conditions, and printing processes.

We are not responsible for print quality issues resulting from low-resolution, blurry, pixelated, cropped, or improperly supplied images.

Where possible, our team may advise if an image appears unsuitable for printing, but final responsibility remains with the customer.

Spelling, Names & Customisation Details

Customers are responsible for verifying all names, dates, messages, and customisation details submitted during checkout and artwork approval.

We will produce the item based on the information provided and approved by the customer.

Clik Clok will not be responsible for errors that were present in the submitted order details or approved artwork proof.

Payment Methods

We accept the following payment methods:

• PayNow (via QR code or UEN: 201420152N – Clik Clok Pte Ltd)
• Credit Card / Debit Card
• Atome (full payment or 3 interest-free instalments, subject to Atome's terms and approval)

Orders will only be processed upon successful payment.

For customised products, artwork preparation and production will commence only after payment has been received.

If you encounter any issues during checkout or payment, please contact us and our team will be happy to assist.

Can I Change My Delivery Address?

If you need to update your delivery address after placing an order, please contact us as soon as possible.

Address changes can only be accommodated if the order has not been shipped or handed over to the courier.

Once an order has been dispatched, we are unable to guarantee any changes to the delivery address. Additional courier charges may apply for redelivery or rerouting requests.

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.